Refund policy
CURIO — Return & Refund Policy
We have a 7-day return policy, which means you have 3 days after receiving your item to request a return.
Eligibility for Returns To be eligible for a return, your item must be in the same condition that you received it unused, in its original packaging, with all accessories, cables, manuals, and warranty cards included. You'll also need the receipt or proof of purchase.
To start a return, contact us at curiocurio2526@gmail.com. Please note that returns will need to be sent to the following address: 536, 100 Feet Road, Gandhipuram, Coimbatore, Tamil Nadu 641012, India.
If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.
Damages and Issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. For Dead on Arrival (DOA) products, we will arrange a pickup and replacement at no cost to you.
6-Month Warranty All CURIO products come with a 6-month warranty from the date of purchase covering manufacturing defects. This includes power banks, chargers, cables, earphones, speakers, and car chargers. The warranty does not cover:
- Physical damage caused by the customer
- Water or liquid damage
- Tampered or missing lables
- Damage due to use with incompatible devices
To claim warranty, contact us at curiocurio2526@gmail.com with your order details and a description/photo of the issue.
Exceptions / Non-Returnable Items The following cannot be returned:
- Used or damaged products (damage caused by customer)
- Products with missing or tampered serial numbers
- Sale items or gift cards
- Items returned without prior approval
Exchanges We currently do not offer direct exchanges. If you received a defective or wrong item, please initiate a return and we will process a refund once the item is inspected. You are welcome to place a new order for the correct item at any time.
Refunds We will notify you once we've received and inspected your return. If approved, you'll be automatically refunded to your original payment method within 5–7 business days. Please allow additional time for your bank or UPI provider to process the refund.
If more than 10 business days have passed since your refund was approved, please contact us at curiocurio2526@gmail.com.